Remote Customer service Jobs • B2B Sales

The CX Operations Specialist enhances the customer experience by managing day-to-day operations and strategically aligning with Ignition’s growth plans. This encompasses the full spectrum of CX Operations, partnering with CX leaders to add operational rigor to current programs and driving Ignition’s Scaled CX initiative, powered by the transition to a Product-led Growth (PLG) business model.

Deliver stellar outcomes for new and “at risk” customers by providing training, technical support and advocacy, with an end goal of creating value and driving loyalty. You will oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order. Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities.